Live Insite focuses on the basics. Live Insite is clear and intuitive with a very
easy to understand chat interface for both the visitor and the operator. Because
Live Insite is browser based, your support operators won't need to install
memory intense applications or jeopardize security with open port settings. Live
Insite keeps it simple, yet powerful.
Communication Real-time one on one communication
Handle multiple chat requests
"Other party is typing" notification
Operator to operator chat area
Collect visitor data
Email signature w/ buttons and text
Automatic transcript saving
Log transcripts to database Search transcripts
database Email transcripts
to visitor Sound alerts Print chat sessions
Efficiency Canned responses
Department specific canned responses
Transfer chats
to another operator
Assign operator to multiple departments
Chat request queue
Department specific waiting messages
Offline messages
and contact forms
Customization *NEW* Template based system
Alter colors, fonts, and layout Upload your own corporate logo and images
Department specific chat icons
Department specific chat welcome messages
Sales & Marketing Track visitors referrer logs
Proactive chat
Surveys and operator rating system
PUSH HTML pages
PUSH images
Reporting & Stats Real-time traffic monitor
Extensive site reporting
Report management
*NEW* IP/Hostname management system
Setup No programming required
Easy browser based installation wizard
FREE updates for 3 years
Products:
Live Insite:
Features