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What does the software allow me to do? |
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Our live chat solution allows web site owners
to chat live with website visitors and to monitor visitors in
real-time. |
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Can I enable my website visitors to chat
with each other? |
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No, this is not a chat room. Instead, this is
designed for one-on-one chats between operators and visitors. |
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Do my website visitors have to install any
software to chat with me? |
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No. Your website visitors only need to click
your chat button on your website to chat with you. |
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How will I know when I have a chat? |
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You will be alerted in several ways...
Your computer will being ringing.
An icon will flash in your system tray. |
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Can I chat with multiple visitors independently?
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Yes, it very easy to handle multiple
independent chats effectively. |
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Is the chat history stored for later use? |
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Yes, all chat sessions are stored in a database
for easy viewing by your staff. Detailed reports may be
generated, and chat sessions may be emailed to the website
visitor. |
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Can I see where visitors have been on my
website? |
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Yes, you can see each page that a visitor has
opened and how long they spent on each page. |
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Can I see where visitors came from? |
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Yes, you can see the "Referrer URL" for each
visitor (Example: it may show you that the visitor came from
Yahoo searching for "used cars"). |
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Do I need to be a programmer to use Live
Insite? |
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There is no programming involved. The
setup is quick, simple, and user friendly. |
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What do I need to run Live Insite? |
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An internet connection and a web browser.
There is no software to install on any operator computers.
As a hosted application, ExciteFX handles all of the server
setup and maintenance at no charge. |
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Can I customize the application to look like
my current site? |
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Live Insite is can be completely customized to
look exactly like your current website, intranet, or extranet.
This could include colors, buttons, text styles, and logos. |
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Do you offer discounts for quarterly and
yearly billing? |
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Live Insite is billed quarterly per user
license. Annual payments include a 5% discount. |
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Is it easy to use Live Insite? |
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Live Insite is as easy to use an any instant
messaging program. Simply select the website visitor you
wish to speak with and begin typing. Setup and management
is just as easy with the integrated control and management
panel. |
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Products:
Live Insite:
Product FAQ
